Terms and conditions of this website Terms and conditions of sale

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services means purchase of our odour management and cleaning products and/or information including Safety Data Sheets, demonstrations, information in relation to use of our odour management and cleaning products available on our website.

the Website means the website https://neusolutions.com.au/

We / Us etc means Neusolutions Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice. 


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. 

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

[email protected]

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of NSW Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in NSW.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Terms and Conditions of Sale

Please read our terms and conditions carefully before making a purchase on our website.

  1. Application of these terms of sale

1.1 All purchases of Products from this online store (available on the www.neusolutions.com.au site) will be governed by the following terms of sale, including any other terms and conditions which may be notified to you at the time of placing your order, for example, promotional terms and conditions (terms of sale).

1.2  By ordering Products, you agree to be bound by these terms of sale.

1.3 In addition to the terms of sale, by ordering any Products via the Neusolutions online store you acknowledge and agree that your use of the Site will be governed by:

  •  our terms of use; and
  •  our privacy policy and you:
  •  agree to comply with the terms of use; and
  •  consent to Neusolutions use of your personal information in accordance with the privacy policy.
  1. Your responsibility to keep your account details safe.

If you create an account on the Neusolutions online store you are responsible for:

  •  maintaining the confidentiality of your username and password;
  •  restricting access to your password; and
  •  all activities and each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

If you know or suspect that anyone other than you knows the password for your user account, you must promptly notify us at [email protected]


  1. Use of Neusolutions online store

You warrant that all Products purchased from the Neusolutions online store are being purchased for personal use or commercial use but must not and will not be resold.

  1. Product Information

Please take care when placing your order to ensure that the Products you purchase are suitable for the intended use.


  1. Placing an order

To be able to buy Products you must:

  •  read and accept these Terms of Sale;
  •  provide your name and address, phone number, email address, payment details and other required information;
  •  provide a delivery address within Australia


You may place an order by clicking on the [‘ADD TO CART’] button and proceeding to the checkout page.

You will be provided with an opportunity to review your order, read and accept the terms of sale, check the total price of your order and the information you have provided, and correct any input errors before confirming your order. We will not be responsible for any delay or failure to process your order if it is not completed properly or accurately.

  1. Processing and Contract Formation

Once you have submitted and confirmed your order using the Neusolutions online store, we will send an email to the email address you provided, acknowledging receipt of the order and setting out details of the ordered Products (order receipt confirmation email).


  1. Neusolutions rights in respect of an order

We may reject all or part of an order at our sole discretion for any reason, including without limitation in the case of abnormal orders and orders which we suspect are not placed in accordance with these terms of sale or orders in response to incorrect offers on the Neusolutions online store made as a result of human, system or technology error (including errors in the image, description or price).

We may from time to time impose quantity restrictions or limits on the Products you can order. Any quantity or total value restrictions will be stated on the Neusolutions Online Store or communicated to you at the time of placing your order or otherwise communicated to you. If we reject an order on the basis of the quantity restrictions we will refund any money paid for that order.

If we notice a pattern of orders or purchase activity that appears abnormal then we may suspend or deactivate that account and any associated accounts in our sole discretion. If we suspend or deactivate your account and you believe that this was done in error please contact [email protected]

If, after receiving your order, we are unable to fulfil that order, we will contact you to discuss the order.

We will email you to confirm that your order has been dispatched (shipment confirmation email).

The contract will only relate to those Products which have been dispatched and are listed in the shipment confirmation email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate shipment confirmation email.

  1. Prices, Shipping and Handling, Charges and Taxes

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the order receipt confirmation email and in your shipping confirmation email. If you place additional or separate orders after receiving the order receipt confirmation these will be separate transactions and you will incur additional shipping and handling charges for such additional orders.

If there is a pricing error, whether on the Neusolutions online store or in an order receipt confirmation email or otherwise, then to the extent permitted by law, Neusolutions has the right to correct such an error and charge the correct price or cancel the order.

Prices for the Products as shown on the Site include GST or other applicable taxes but do not include charges for shipping and handling.

Separate charges for shipping, handling and their related GST or other taxes will be shown in your order receipt confirmation email and can be viewed on a summary screen during the checkout process, prior to finalising your order.

Prices for Products and for shipping and handling may be changed at any time without notice to you, but changes will not affect orders in respect of which we have already sent you a shipping confirmation email.

Savings on value and refill bundles are on full priced products when purchased individually.

  1. Promotional Codes

On various occasions, promotional codes may be offered to the public or individual customers. To redeem a promotional code, the code should be entered during checkout (of a valid transaction) when prompted. A maximum of one promotional code will be permitted per transaction. Promotional codes cannot be used in conjunction with any other offer including other promotional codes and/or gift with purchase promotions. Promotional codes cannot be exchanged for cash. Promotional codes cannot be used retroactively on orders that have already been placed. Delivery charges are excluded from the calculation of % off discount promotional codes.

  1. Payment

Payment must be made by VISA, MasterCard, or PayPal. The name on the credit card must be the same as the name of the person placing the order.

If we do not receive the authorisation that the payment has been processed, we will cancel your order.

The value of your purchase will be settled from the applicable card when the order is placed.

If your credit card payment cannot be processed, you will be notified of this on the Neusolutions online store. You will then need to contact the card issuer and endeavour to resolve the issue directly.

  1. Delivery

Your order will be despatched on the next business day after receipt of your order, provided that your order is received before 1pm (Sydney time) on the day of your order. Your order will be delivered in 3-8 business days following despatch.

If we cannot deliver your order within the period specified in your shipping confirmation email then we (or our shipping service provider) will endeavour to contact you.

If you unreasonably defer or delay delivery after the shipping provider has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us.

  1. Events outside of our control

We will not be responsible for delay or failure to perform if the delay or failure is caused by any act, event, non-happening, omission, accident or circumstance beyond our reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  •  strikes or lock-outs (or other industrial action);
  •  national or local states of emergency;
  •  failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  •  the acts, decrees, legislation, regulations or restrictions of any government; or

Our performance is deemed to be suspended for the period that the above continues.

  1. Product Availability

We use reasonable efforts to ensure the availability of Products you order from the Neusolutions online store but at times, Products may be out of stock or not available for reasons beyond our control.

  1. Title to Products

We retain full legal title to Products until we have received in full all amounts payable for the Products and you have received your Shipping Confirmation Email. The Products will be at your risk from the time of delivery.

  1. Returns

15.1 If you believe a Product you have ordered is defective or damaged, please

contact [email protected]

15.2  We may request that you send us evidence of the damage.

15.3  We will provide instructions for the return of the Product. Once we have received and validated your returned Product, we will send you an email to confirm the validation. Your return will then be processed by us and confirmed to you by email. We will notify you whether the Product will be replaced or refunded.

15.4 You have additional rights under the Australian Consumer Law that are not limited by this policy, including where the Products are defective.

  1. 30 Day Guarantee

We guarantee everything we make and we only make Products that we ourselves would want to use. We offer a 30 Day money back guarantee on all of our Products because we want you to try them out safe in the knowledge that it won’t cost you a cent if you don’t like them. That’s the kind of confidence we have in our Products.

So, if, within 30 days of delivery of your Products, you are not totally satisfied with the Products, you may return the Products and receive a full refund of the price you paid for the Products, and the original postage charges (‘30 Day Money Back Guarantee’). You must pay the costs of returning the Products to us, unless it is

found that the Products were defective, in which case your claim will be dealt with in accordance with condition 15 of these terms of sale.

This policy only applies to Products purchased on the Neusolutions online store.

Once we have received and validated your returned Products, we will send you an email to confirm the validation. Your refund will then be processed by us and confirmed to you by email.

  1. Australian Consumer Law

Any voluntary warranty against defects given to you with your purchase provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, or override your rights under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.